tk77's Privacy Policy

01Introduction and Scope

tk77 ("we", "our", "platform") is a trusted online gaming and betting platform in Bangladesh. This privacy policy applies to users ("you", "user") of the tk77 website https://tk77.cam ("site").

The purpose of this policy is to clearly inform you how we collect your personal information, why we collect it, how we use it, and how we keep it secure. By accessing the tk77 site or creating an account, you agree to the terms of this privacy policy.

This policy operates alongside tk77's Terms and Conditions and Responsible Gaming Policy.

02Types of Information We Collect

We may collect the following types of information:

2.1 Personal Identification Information

• Full name and date of birth
• Email address
• National ID (NID) number or passport number (for identity verification)
• Residential address
• Nationality

2.2 Financial Information

• bKash, Nagad, Rocket, or bank account numbers (for transactions)
• Deposit and withdrawal history
• Wallet balance and bonus information

2.3 Technical Information

• IP address
• Device type, operating system, and browser version
• Login time, logout time, and session data
• Cookies and browsing patterns

2.4 Gaming Activity Data

• Play history, bet amounts, and results
• Favorite games and categories
• Bonus and promotion usage information

03How We Collect Information

tk77 collects your information in the following ways:

• Registration Process: Information you voluntarily provide when creating an account.
• Identity Verification (KYC): Documents provided during identity verification in accordance with applicable financial regulations in Bangladesh.
• Financial Transactions: Information automatically recorded during deposits and withdrawals.
• Site Usage: Technical information automatically collected through cookies, log files, and analytics technologies.
• Customer Support Communication: Information provided during conversations with our support team via live chat or email.
• Third-Party Verification Services: Information received from trusted third parties for identity verification and fraud prevention.

04Purpose of Using Your Information

We use the information we collect for the following purposes:

• Creating, verifying, and managing accounts
• Processing financial transactions (deposits and withdrawals)
• Providing bonuses, promotions, and rewards
• Delivering customer service and technical support
• Preventing fraud, money laundering, and unauthorized access
• Implementing responsible gaming policies and identifying problematic gaming behavior
• Complying with applicable laws and regulations
• Improving site performance and analyzing user experience
• Informing you about relevant offers and promotions (only with your consent)

We never sell or rent your information to third parties for marketing purposes.

05Data Storage and Security

tk77 takes industry-standard technical and administrative measures to ensure the security of your information:

• SSL/TLS Encryption: All data transmitted to and from the site is protected with 256-bit SSL encryption.
• Database Security: Stored data is held in encrypted databases and firewalls are used to prevent unauthorized access.
• Access Controls: Only authorized personnel can access your information, and only within the scope of their required duties.
• Security Audits: Regular security testing and vulnerability assessments are conducted.
• Data Retention Period: After an account is closed, information is retained for as long as required to meet applicable legal obligations.

However, transmitting information over the internet is not entirely without risk. We follow industry best practices, but absolute data security cannot be guaranteed.

06Sharing Information with Third Parties

tk77 may share your information with third parties only in the following limited and specific circumstances:

• Payment Processors: With bKash, Nagad, Rocket, and banking service providers to complete transactions.
• Identity Verification Services: With trusted technology partners for KYC and age verification.
• Game Software Providers: Necessary technical data with providers such as Pragmatic Play, Spribe, JILI, and PG Soft to ensure a seamless gaming experience.
• Legal Obligations: As part of court orders, government directives, or legal processes.
• Fraud Prevention: With relevant authorities to detect and prevent financial fraud and criminal activity.

Outside of the above cases, we do not disclose your personal information to any third party. Third-party service providers are required to use your information only for the specified purpose and in accordance with our instructions.

07Cookies and Tracking Technologies

tk77 uses cookies and similar tracking technologies on the website. Cookies are small text files stored in your browser.

Types of cookies we use:

• Essential Cookies: Required for the basic operation of the site — maintaining login sessions and keeping security features active.
• Functional Cookies: Remember your preferences such as language and display settings.
• Analytics Cookies: Help us understand how users interact with the site, which supports improvements to site quality.
• Performance Cookies: Monitor page load speed and overall site performance.

You can control or disable cookies through your browser settings. However, disabling certain essential cookies may cause some features of the site to not work properly.

08Your Rights

As a tk77 user, you have the following rights regarding your personal information:

• Right to Know: You can request to find out what information we hold about you.
• Right to Correction: If any of your information is incorrect, you can request that it be corrected.
• Right to Deletion: In certain circumstances, you can request that your information be deleted, though information required to meet legal obligations may be retained.
• Right to Restrict Processing: In certain cases, you can request that the processing of your information be restricted.
• Right to Data Portability: You can request your information in a structured, readable format.
• Right to Opt Out of Marketing: If you do not wish to receive promotional emails or messages, you can opt out at any time.

To exercise these rights, contact us at [email protected] or through 24/7 live chat. We will generally respond to your request within 30 business days.

09Privacy of Minors

tk77 strictly operates for users aged 21 and above only. We do not knowingly collect any personal information from minors.

Age is verified at the time of account registration. If we become aware that a user is under the age of 21, we will immediately close that account and delete the associated information.

If you believe that a minor has registered on our platform, please contact us immediately at [email protected].

10International Data Transfers

At times, your information may be processed or stored on servers located in countries other than where you are based. This occurs primarily due to the infrastructure of our game software providers and technology partners.

For international data transfers, we ensure that:

• The receiving party maintains adequate data protection standards.
• Appropriate agreements and safeguards are in place for the transfer of data.
• Third parties are committed to using the information only for the specified purpose.

11Third-Party Websites

Our site may have technical integrations with game software providers or payment service providers. These third parties have their own privacy policies, and tk77 is not responsible for their data management practices.

We advise you to review the privacy policy of any third-party service associated with tk77 before using it.

12Changes to This Policy

tk77 reserves the right to update this privacy policy at any time. For significant changes, we will notify you in the following ways:

• Displaying a notice on the site's main page
• Sending a notice to your registered email address
• Updating the "Last Updated" date at the top of this page

Continued use of the site after updated policies are published will be considered as your acceptance of those changes. We recommend reviewing the policy again after each update.

13Contact Us

If you have any questions, concerns, or complaints about this privacy policy, please contact us:

• Email: [email protected]
• Live Chat: 24 hours, 7 days — support available in Bengali
• Response Time: Usually within 24 to 72 hours

Your privacy is very important to us. We take any concern you have seriously and work to resolve it quickly.